How do I service or repair my Nixon watch?
Please call us on 0800 634 6423 so we can provide you with a Return Authorisation number and instructions for sending in your watch for service or repair. Please have your watch available when you place the call.
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How do I check the status of my service, repair, or return?
Please call us on 0800 634 6423. We can provide you with the current status of your service, repair, or return. Please allow 2-3 weeks from the time you send your watch in before calling to check on its status. Back to top |
How do I get a new Nixon strap / band?
We sell and ship watch band / strap separately for limited models. Some watches need to be sent in to the Nixon Service Center for band replacement. Please call us on 0800 634 6423 for band / strap replacements.
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How do I get a new buckle or locking looper?
You can send in your watch for buckle or locking looper replacements for a nominal parts fee. Sometimes we may need to replace the strap entirely depending on the nature of the repair. Give us a call on 0800 634 6423 for more info.
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How do I get a new springbar or pin?
We can send some small parts out individually, depending on the watch model. Some watches need to be sent in for repair to fix these issues. Please call our Customer services on 0800 634 6423 for details.
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How do I get a new Nixon watch battery?
All models can be sent directly to us for battery replacement and you will incur a reasonable service charge for watches sent to us for this service. This service also includes a pressure test to ensure proper re-sealing and water resistance and we will replace any seals as necessary. Please call us for details on 0800 634 6423.
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How long is my watch covered under the limited Nixon warranty?
Nixon offers a 2 year limited warranty for all products from the date of purchase.
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What does my limited Nixon warranty cover?
Nixon offers a limited warranty on defects in materials and workmanship. This means that if your watch materials aren't right or the watch isn't put together correctly, they will repair or replace your watch. But, this doesn't mean you can abuse your watch or suffer normal wear and tear and expect them to cover it. Like all watches, their warranty doesn't cover batteries, crystal, watch case, strap, bracelet, loss, or theft. Opening the caseback, not screwing down the crown if you have a screw crown, or pushing the buttons underwater will void the warranty.
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I didn’t register my watch, or I lost my proof of purchase, can I still have it serviced under the warranty?
You will be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please contact us on 0800 634 6423 for more information.
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My watch is outside the Nixon warranty, can I still have it serviced?
Nixon’s Service Center can provide full service for your watch. Please call us on 0800 634 6423 so we can provide you with an estimated charge based on the service that is required for the repair.
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I didn't buy my Nixon watch from ExtremePie.com, will you still service it?
We sure will, just contact us on 0800 634 6423 and let us know what the problem is.
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How much does it cost?
It really depends on what model you have and what you want done. Contact us and we can provide a full quotation before we start the work.
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How do I return my watch?
We've prepared a printable form that details how your watch should be returned to us, where and how to send it. You can get the form here.
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